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Tree planted outside my house has caused garden wall to become unstable

Reported via desktop in the Damage - general (Trees) category anonymously at 08:47, Mon 18 July 2022

Sent to TfL less than a minute later. TfL ref: FMS3683350.

I had noticed for some time now that my gate was not closing properly but assumed it was an issue with the gate. However on proper inspection it seems that the wall is collapsing. The strange thing is that TFL planted a tree outside of my gate directly opposite the wall in question (please see attachments) The wall is now leaning at an acute angle and can be rocked by hand, so I am concerned that it could topple over. I can clearly remember as the tree was growing that the paving slabs surrounding the tree starting shifting as I lost my footing many times because of the uneven surface and slabs sticking up. The response to this was that the area surrounding the tree was covered in tarmac to provide a more suitable even surface. I contacted TFL on 3rd of August 2020 at 12:08 – FMS2228416 to log my initial complaint. I called again on Monday 11th and was given ref number 151266872. Unfortunately the analyst was unable to confirm what was going on or when I could expect to get a response from TFL. I reviewed my case on Tuesday 11th and noted that the state was changed to Fixed. What has been fixed no one has been in contact with me and no one can explain what fixed means

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  • Your report has been investigated and we have reported this to our contractors for inspection. Any necessary action will be taken in the next 28 days if required. Thank you for taking the time to report this to us. Should you need anything else or have any questions please contact customer services on 0343 222 1234

    To note all Action Scheduled reports are auto closed after 28 days, the fault however will be fixed within the timescale stated above which may be sooner or in a few cases take a little longer.

    State changed to: Action scheduled

    Posted by TfL at 00:06, Fri 22 July 2022

  • The action scheduled for your report should now have been completed as detailed in your previous response. On some occasions it does take a little longer than scheduled. If you have any further queries on this, please either create a new report or contact our Customer Contact Centre on 0343 222 1234

    State changed to: Fixed

    Posted by TfL at 05:32, Sat 20 August 2022

This report is now closed to updates. You can make a new report in the same location.