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Severe warping of the road

Reported via desktop in the Pavement Defect (uneven surface / cracked paving slab) category anonymously at 16:18, Wed 27 July 2022

Sent to TfL less than a minute later. TfL ref: FMS3711420.

Ref case# 17107593

I exited the number 38 bus, at the Victoria Station bus stop, from the rear on the 4th July 2022 at around 1922-1926. As I went to step down from the pavement to the road, I fell down face first on to the road, I saved my upper body with my hand, but I rolled and sprained my left ankle and I have been in pain for 3 weeks now (estimated full recovery time of 4-8 weeks) and not been mobile for both work and leisure during this period. The reason I fell was due to severe warping of the road where the buses line up, this road should not be of such poor standard as it is in one of the busiest places in London and should be made of suitable construction for its use update of injury: roll and sprain of the left ankle, has caused severe pain along with the stress of not being able to be mobile for 3 weeks now why the TFL has been negligent: the road should not be warped, where the number 38 buses line up at the Victoria Station, from the weight of the buses. I originally complained to the council first (see attachment) and they have referred me to TFL, as they say TFL has jurisdiction over this property. TFL knew this was going to be a bus shelter and should have used suitable materials or construction techniques to make the road fit for purpose. The road is a real hazard for pedestrians crossing and I am sure there are many others who have fallen or tripped up due to this surface. Please fix this.

Direction of Travel: walking from the bus to the train station

Date of Travel: 04/07/2022

Time of Travel: 19:25

Location: Victoria Bus Station (Stop D), London SW1E 5ND, UK

Latitude: 51.496071 Longitude: -0.143762

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  • Thank you for taking the time to report this to us. It is much appreciated. This will now be investigated by our team and we will aim to update on progress within 10 days. If the issue you have reported is an emergency, we will aim to update you on progress within 24 hours

    State changed to: In progress

    Posted by TfL at 08:28, Mon 1 August 2022

  • Thank you for taking the time to report this to us. It is much appreciated. This has been investigated and has now been referred to our contractors. If this defect is confirmed as a safety issue this will be made safe within two hours. If a permanent repair is required, we will aim to carry it out within 28 days. Should you need anything else or have any questions, you may wish to contact our customer services team on 0343 222 1234

    Please also be aware that, all Action Scheduled reports are automatically closed after 28 days. However, the fault will be fixed within this timescale, which may be sooner, or in a few cases take a little longer

    State changed to: Action scheduled

    Posted by TfL at 09:05, Wed 3 August 2022

  • The action scheduled for your report should now have been completed as detailed in your previous response. On some occasions it does take a little longer than scheduled. If you have any further queries on this, please either create a new report or contact our Customer Contact Centre on 0343 222 1234

    State changed to: Fixed

    Posted by TfL at 05:32, Thu 1 September 2022

This report is now closed to updates. You can make a new report in the same location.