The traffic signal is not attached to the pole
Reported via desktop in the Damage - pole leaning / equipment detached from pole/facing the wrong direction category anonymously at 10:51, Thursday 28 July 2022
Sent to TfL less than a minute later. TfL ref: FMS3713006.
One of our lorry drivers has hit the traffic light when turning into hayes road to go onto m4 unknowingly, the body of the light has got caught onto the trailer and when driving, a driver on next lane has been pointing at my drivers trailer, when he stopped he seen that there was a body of the light attached to a trailer. he took it into the cab. please can you contact us to arrange the insurance to cover the costs of repair, and the light itself as we have it thanks
Thank you for taking the time to report this to us. It is much appreciated. This has now been investigated and we can confirm that there is a fault with these traffic lights. We have therefore passed this to our contractors and as it is classed as an emergency. It will be made safe within 24 hours. Should you need anything else, or if you have any questions, you may wish to contact our customer services team on 0343 222 1234
Please also be aware that, all Action Scheduled reports are automatically closed after 28 days. However, the fault will be fixed within this timescale, which may be sooner, or in a few cases take a little longer.
State changed to: Action scheduled
Posted by TfL at 11:15, Thursday 28 July 2022
The action scheduled for your report should now have been completed as detailed in your previous response. On some occasions it does take a little longer than scheduled. If you have any further queries on this, please either create a new report or contact our Customer Contact Centre on 0343 222 1234
State changed to: Fixed
Posted by TfL at 05:32, Friday 26 August 2022
This report is now closed to updates. You can make a new report in the same location.