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Time table countdown not working properly

Reported via desktop in the Countdown - not working category by Christodoulos Asiminidis at 12:03, Sun 7 August 2022

Sent to TfL less than a minute later. TfL ref: FMS3736207.

Hello, How are you? My name is Christodoulos Asiminidis and I am contacting regarding a bus route time table issue occurred around Lowell Street. Well, the electronic time table board was stuck once I passed by yesterday in the afternoon. Well, I would like to come clean that I am not quite sure if it was the Lowell Street bus stop precisely. Nevetheless, it was on Commercial road around Lowell street bus stop where 15 bus route to blackwall passes by

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Updates

  • We appreciate you taking the time to report this to us. This has now been investigated and we’ve reported this to our contractors. We’ll aim to resolve the issue with this Countdown unit within 28 days.

    Please also be aware that all Action Scheduled reports are automatically closed after 28 days. However, we aim to fix the fault within this timescale, which may be sooner, or in a few cases take a little longer.

    Should you need anything else, or have any questions, you may wish to contact our customer services team on 0343 222 1234.

    State changed to: Action scheduled

    Posted by TfL at 09:26, Mon 8 August 2022

  • Thank you for your report. We will now assign this to the relevant team to investigate.

    State changed to: Open

    Posted by TfL at 15:41, Mon 8 August 2022

  • We appreciate you taking the time to report this to us. This has now been investigated and we’ve reported this to our contractors. We’ll aim to resolve the issue with this Countdown unit within 28 days.

    Please also be aware that all Action Scheduled reports are automatically closed after 28 days. However, we aim to fix the fault within this timescale, which may be sooner, or in a few cases take a little longer.

    Should you need anything else, or have any questions, you may wish to contact our customer services team on 0343 222 1234.

    State changed to: Action scheduled

    Posted by TfL at 11:43, Tue 9 August 2022

  • The action scheduled for your report should now have been completed as detailed in your previous response. On some occasions it does take a little longer than scheduled. If you have any further queries on this, please either create a new report or contact our Customer Contact Centre on 0343 222 1234

    State changed to: Fixed

    Posted by TfL at 05:32, Wed 7 September 2022

This report is now closed to updates. You can make a new report in the same location.