Reported via mobile in the Countdown - not working category anonymously at 15:09, Sunday 7 August 2022
Sent to TfL less than a minute later.
TfL ref: FMS3736538.
The countdown information has been consistently wrong on both the unit and the app for over 2 weeks. Bus countdown times will jump around, or the countdown will read 20minutes then a bus will turn up. It’s completely unreliable which is so inconvenient and stressful
We appreciate you taking the time to report this to us. This has now been investigated and we’ve reported this to our contractors. We’ll aim to resolve the issue with this Countdown unit within 28 days.
Please also be aware that all Action Scheduled reports are automatically closed after 28 days. However, we aim to fix the fault within this timescale, which may be sooner, or in a few cases take a little longer.
Should you need anything else, or have any questions, you may wish to contact our customer services team on 0343 222 1234.
State changed to: Action scheduled
Posted by TfL at 13:06, Friday 12 August 2022
The action scheduled for your report should now have been completed as detailed in your previous response. On some occasions it does take a little longer than scheduled. If you have any further queries on this, please either create a new report or contact our Customer Contact Centre on 0343 222 1234
State changed to: Fixed
Posted by TfL at 05:32, Saturday 10 September 2022