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Inadequate ramp

Reported via mobile in the Roadworks category anonymously at 18:03, Wednesday 10 August 2022

Sent to TfL less than a minute later. TfL ref: FMS3745257.

This ramp is dangerous and caused great difficulty and stress for my 97 yo mother who is partially sighted and an electric wheelchair user. We complained to the workmen and they said they knew it was incorrect but it would be replaced with a proper ramp later that afternoon. When I passed back that way at approximately 4pm the only modification made was to paint it!

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Updates

  • Thank you for taking the time to report this to us. It is much appreciated. It was investigated by our team and regrettably we are unable to resolve it through Streetcare. In light of this, you may wish to contact our customer services team on 0343 222 1234, or by using this web form https://tfl.gov.uk/ help-and-contact/ contact-us-about-streets-and-other-road-issues , who will be able to help you with this query

    State changed to: Action scheduled

    Posted by TfL at 15:23, Thursday 11 August 2022

  • Thank you for taking the time to report this to us. It is much appreciated. You will be pleased to know that our routine inspections had already picked up this issue and it has been resolved. Please see the attached picture, a new ramp has since been placed at the above location. Sorry for any inconvenience caused.

    State changed to: Fixed

    Posted by TfL at 15:07, Monday 15 August 2022

This report is now closed to updates. You can make a new report in the same location.