Reported via desktop in the Countdown - not working category anonymously at 03:17, Mon 29 August 2022
Sent to TfL less than a minute later.
TfL ref: FMS3786999.
No bus arrival information is being displayed on the Countdown unit.
Can you please let me know what the current policy on TFL Bus Stop Countdown units is? I see some are disappearing (or being stolen). I would like to know what your current policy is so I can decide whether I need to report missing Countdown units from Bus Stops. Thanks.
We appreciate you taking the time to report this to us. This has now been investigated and we’ve reported this to our contractors. We’ll aim to resolve the issue with this Countdown unit within 28 days.
Please also be aware that all Action Scheduled reports are automatically closed after 28 days. However, we aim to fix the fault within this timescale, which may be sooner, or in a few cases take a little longer.
Should you need anything else, or have any questions, you may wish to contact our customer services team on 0343 222 1234.
State changed to: Action scheduled
Posted by TfL at 08:26, Fri 23 September 2022
The action scheduled for your report should now have been completed as detailed in your previous response. On some occasions it does take a little longer than scheduled. If you have any further queries on this, please either create a new report or contact our Customer Contact Centre on 0343 222 1234