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Countdown unit not displaying route 490 departures

Reported via desktop in the Countdown - not working category anonymously at 12:28, Thursday 1 September 2022

Sent to TfL less than a minute later. TfL ref: FMS3795262.

I'm supposed to catch the 490 bus to Heathrow from Richmond and when I arrive at stop E it's not on the board. This has happened a few times and I can't find anything online to say why.

I can see the bus running the other way on my way in the mornings on the 490 to Richmond.

Normal travel times - weekday mornings at 08:00

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