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Urine smell

Reported via mobile in the Bus Station Cleaning - General category anonymously at 20:50, Thursday 1 September 2022

Sent to TfL less than a minute later. TfL ref: FMS3796472.

The brick buildings smell very strongly of stale urine. It’s horrible. Not sure if people urinate against them or the smell is coming from inside, but it’s gross. I pass the station every day on my way to and from work and it’s been like this for months, I hold my breath when walking by the buildings. It’s unpleasant and unsanitary, please can it be dealt with. Thank you

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Updates

  • Thank you for taking the time to report this to us. It is much appreciated. This has been investigated and we have reported this to our contractors. They will visit carry out further cleaning within seven days. . Should you need anything else, or have any questions, you may wish to contact our customer services team on 0343 222 1234. Alternatively, you can use this form on this page fill out this form. Please also be aware that all Action Scheduled reports are automatically closed after 28 days. However, the fault will be fixed within this timescale, which may be sooner, or in a few cases take a little longer.

    State changed to: Action scheduled

    Posted by TfL at 10:24, Friday 2 September 2022

  • The action scheduled for your report should now have been completed as detailed in your previous response. On some occasions it does take a little longer than scheduled. If you have any further queries on this, please either create a new report or contact our Customer Contact Centre on 0343 222 1234

    State changed to: Fixed

    Posted by TfL at 05:32, Saturday 1 October 2022

This report is now closed to updates. You can make a new report in the same location.