Pot hole causing accident
Reported via desktop in the Pothole (minor) category anonymously at 14:41, Thursday 8 September 2022
Sent to TfL 1 minute later. TfL ref: FMS3812272.
I was cycling with my friend and my front wheel went into a hole ( around Fire Hydrant cover), which caused my carbon fork to crack/brake, resulting in me going over the handlebars and landing on my head and shoulder. I lost consciousness for about 5-10 mins, had concussion, and I was taken to Major Trauma Unit in St.Georges Hospital due to my injuries ( head, face, left side of my chest and shoulder), despite wearing a helmet. This accident happened due to poor maintenance of the road surface which was full of cracks, pot holes and places with concrete missing.
Thank you for taking the time to report this to. We appreciate this an wanted to let you know that we’ve re-categorised this and it will now be directed to the appropriate team.
Category changed from ‘Pothole’ to ‘Pothole (minor)’
Posted by TfL at 14:42, Thursday 8 September 2022
Thank you for taking the time to report this to us. It is much appreciated. This will now be investigated by our team and we will aim to update on progress within 10 days. If the issue you have reported is an emergency, we will aim to update you on progress within 24 hours
State changed to: In progress
Posted by TfL at 07:59, Wednesday 14 September 2022
Thank you for taking the time to report this to us. It is much appreciated. We have investigated this, and it has now been referred to our contractors. If the defect is confirmed as a safety issue, it will be made safe within 24 hours. A permanent repair, if needed will be carried out during our next programmed works for the area, or sooner if we can. Should you need anything else or have any questions, you may wish to contact our customer services team on 0343 222 1234
Please also be aware that, all Action Scheduled reports are automatically closed after 28 days. However, the fault will be fixed within this timescale, which may be sooner, or in a few cases take a little longer
State changed to: Action scheduled
Posted by TfL at 14:03, Friday 16 September 2022
The action scheduled for your report should now have been completed as detailed in your previous response. On some occasions it does take a little longer than scheduled. If you have any further queries on this, please either create a new report or contact our Customer Contact Centre on 0343 222 1234
State changed to: Fixed
Posted by TfL at 05:32, Saturday 15 October 2022
This report is now closed to updates. You can make a new report in the same location.