Fixed
Traffic lights don't change to green for pedestrian
Sent to TfL 3 months, 3 days, 20 hours, 22 minutes later. TfL ref: FMS3812695.
I recorded a video that shows the problem please let me know how I can send it to you. I know that the problem has been reported in the past and more recently by a friend of mine. Please treat it as emergency.. When pedestrians are waiting for the light to change to green the "WAIT" symbol lights up for a little while but then it turns off and the light is not changing to green. I tried today to change It I had to press the button 5 times (Press, wait for the light to change, didn't happen, then again and again and again) and it still didn't change. children use this crossing to go the the school bus. It is very dangerous because when the bus comes and the light is not changing they run across the road to catch the coming school bus. My daughter is very scared of that crossing. it has been reported in the past and reported back from you as fixed but the problem is still there and I don't wish my children to be scared when they are crossing the road on the way to school
Updates
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Thank you for taking the time to report this to us. It is much appreciated. This will now be investigated by our team and we will aim to update on progress within 10 days. If the issue you have reported is an emergency, we will aim to update you on progress within 24 hours
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Thank you for taking the time to report this to us. It is much appreciated. This has now been investigated and we can confirm that there is a non-urgent fault at these traffic lights. We have therefore referred it to our contractors, and you should see an improvement within 28 days. If you need anything else, or have any questions, please contact our customer services team on 0343 222 1234
Please also be aware that, all Action Scheduled reports are automatically closed after 28 days. However, the fault will be fixed within this timescale, which may be sooner, or in a few cases take a little longer.
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Your report has been investigated and we have reported this to our contractors. We aim to have it fixed within 72 hours. Thank you for taking the time to report this to us. Should you need anything else or have any questions please contact customer services on 0343 222 1234
To note all Action Scheduled reports are auto closed after 28 days, the fault however will be fixed within the timescale stated above which may be sooner or in a few cases take a little longer.
Category changed from ‘General Fault’ to ‘Pedestrian wait button not working’
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Your report has been investigated and we have reported this to our contractors. We aim to have it fixed within 72 hours. Thank you for taking the time to report this to us. Should you need anything else or have any questions please contact customer services on 0343 222 1234
To note all Action Scheduled reports are auto closed after 28 days, the fault however will be fixed within the timescale stated above which may be sooner or in a few cases take a little longer.
Category changed from ‘General Fault’ to ‘Pedestrian wait button not working’
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Your report has been investigated and we have reported this to our contractors. We aim to have it fixed within 72 hours. Thank you for taking the time to report this to us. Should you need anything else or have any questions please contact customer services on 0343 222 1234
To note all Action Scheduled reports are auto closed after 28 days, the fault however will be fixed within the timescale stated above which may be sooner or in a few cases take a little longer.
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The action scheduled for your report should now have been completed as detailed in your previous response. On some occasions it does take a little longer than scheduled. If you have any further queries on this, please either create a new report or contact our Customer Contact Centre on 0343 222 1234
This report is now closed to updates. You can make a new report in the same location.