Countdown not working
Reported via desktop in the Damage - other (bus stops and shelters) category anonymously at 12:50, Tue 13 September 2022
Sent to TfL 10 minutes later. TfL ref: FMS3822298.
Screen is off and displays nothing
Thank you for taking the time to report this to us. It is much appreciated. It was investigated by our team and regrettably we are unable to resolve it through Streetcare. In light of this, you may wish to contact our customer services team on 0343 222 1234 or by using this link fill out this form.
State changed to: Internal referral
Posted by TfL at 12:54, Tue 13 September 2022
Thank you for taking the time to report this to. We appreciate this an wanted to let you know that we’ve re-categorised this and it will now be directed to the appropriate team.
Category changed from ‘Countdown - not working’ to ‘Damage - other (bus stops and shelters)’
State changed to: Open
Posted by TfL at 13:00, Tue 13 September 2022
Your report has been investigated and we can confirm there is problem here. We have reported this to our contractors and will aim to fix this within 28 days. If new parts are needed this may take a little longer. Thank you for taking the time to report this to us. Should you need anything else or have any questions please contact customer services on 0343 222 1234
To note all Action Scheduled reports are auto closed after 28 days, the fault however will be fixed within the timescale stated above which may be sooner or in a few cases take a little longer.
State changed to: Action scheduled
Posted by TfL at 16:13, Mon 26 September 2022
The action scheduled for your report should now have been completed as detailed in your previous response. On some occasions it does take a little longer than scheduled. If you have any further queries on this, please either create a new report or contact our Customer Contact Centre on 0343 222 1234
State changed to: Fixed
Posted by TfL at 05:32, Tue 25 October 2022
This report is now closed to updates. You can make a new report in the same location.