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All lights out

Reported via mobile in the All out - three or more street lights in a row category anonymously at 16:42, Friday 23 September 2022

Sent to TfL less than a minute later. TfL ref: FMS3844460.

The whole of this piece of TFL land has no lighting. This was first reported on 6th October 2021 it is still not fixed. At first you did not acknowledge that the land was owned by you. Then you proceeded to say numerous times that the problem was fixed. I took the above photos last week as you can see the problem is still ongoing. Tower Hamlets Council have been on numerous site visits and I know they have been in contact with yourselves. Winter means the dark mornings and evenings are fast approaching so this problem needs to be fixed as soon as possible. I look forward to hearing from you with an update.

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Updates

  • Thank you for taking the time to report this to us. It is much appreciated. This has now been investigated and we’ve reported this to our contractors. They will attend or investigate within three days. If a repair is required, we will aim do that within 14 days. If this issue is related to a power outage this may take longer. Should you need anything else or have any questions, please contact customer services on 0343 222 1234.

    Please also be aware that all Action Scheduled reports are automatically closed after 28 days. However, we aim to fix the fault within this timescale, which may be sooner, or in a few cases take a little longer.

    State changed to: Action scheduled

    Posted by TfL at 16:44, Friday 23 September 2022

  • I am just getting in touch for an update on the lighting. It has been reported for over a year now. Please can you let me know what you are doing to rectify this problem and when I can expect it to be fixed.

    Posted anonymously at 19:12, Monday 10 October 2022

  • The action scheduled for your report should now have been completed as detailed in your previous response. On some occasions it does take a little longer than scheduled. If you have any further queries on this, please either create a new report or contact our Customer Contact Centre on 0343 222 1234

    State changed to: Fixed

    Posted by TfL at 05:32, Saturday 22 October 2022

This report is now closed to updates. You can make a new report in the same location.