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Pedestrian wait gets cancelled

Reported via desktop in the Pedestrian wait button not working category anonymously at 10:05, Monday 26 September 2022

Sent to TfL less than a minute later. TfL ref: FMS3848839.

After wait button is pressed on either side of crossing wait light comes on but will go off before allowing pedestrians to cross. This can happen multiple times in one cycle. I saw this has been reported many times and has been a problem since the lights were re-configured some years ago. It looks like you are closing these request without addressing the problem? This is a material problem as due to the unreasonable low prioritisation for pedestrians at this crossing if an opportunity to cross is missed it can be a very long wait for the next one.

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Updates

  • Thank you for taking the time to report this to us. It is much appreciated. This has been investigated and we can confirm that there is a fault with the pedestrian wait button. We have therefore referred this to our contractors and it will be fixed within 28 days. Should you need anything else or have any questions, you may wish to contact our customer services team on 0343 222 1234

    Please also be aware that, all Action Scheduled reports are automatically closed after 28 days. However, the fault will be fixed within this timescale, which may be sooner, or in a few cases take a little longer

    State changed to: Action scheduled

    Posted by TfL at 10:10, Monday 26 September 2022

  • The action scheduled for your report should now have been completed as detailed in your previous response. On some occasions it does take a little longer than scheduled. If you have any further queries on this, please either create a new report or contact our Customer Contact Centre on 0343 222 1234

    State changed to: Fixed

    Posted by TfL at 05:32, Tuesday 25 October 2022

This report is now closed to updates. You can make a new report in the same location.