Lack of communication
Reported via mobile in the Pothole (minor) category by Mark Copley at 20:51, Monday 26 September 2022
Sent to TfL 1 day, 6 hours, 8 minutes later. TfL ref: FMS3850663.
Please see the images I have uploaded.
I have sent quite a few of these reports reporting the road in which I live and pay council tax for maintenance on, passing my report to TFL and for TFL to pass it straight back!
CANNYOU TELL ME WHO IS REAPONSIBLE FOR MY HANDFUL OF REPORTS AND DEAL WITH IT ASAP AS the ROAD IN WHICH I LIVE AND PAY MONEY TO MAINTAIN IS NOT ACTUALLY BEING MAINTAINED AND NOW MY REPORTS ARE BEING FOBBED OFF!!! Someone is not doing their job!!
Thank you for taking the time to report this to. We appreciate this an wanted to let you know that we’ve re-categorised this and it will now be directed to the appropriate team.
Category changed from ‘Pothole’ to ‘Pothole (minor)’
Posted by TfL at 02:59, Wednesday 28 September 2022
The East Rochester Way (A2) is TFL's responsibility for maintenance, Wellan Close is the responsibility of Bexley Council. The issue comes from where you place the pin, the computer can't differentiate between them. Try placing the pin on actual property on Wellan Close, if it is a Bexley issue it will be a yellow pin, if it is grey it has logged it as the A2 and TFL
Posted anonymously at 19:20, Wednesday 28 September 2022
Thank you for taking the time to report this to us. It is much appreciated. It was investigated by our team and regrettably we are unable to resolve it through Streetcare. In light of this, you may wish to contact our customer services team on 0343 222 1234, or by using this web form https://tfl.gov.uk/ help-and-contact/ contact-us-about-streets-and-other-road-issues , who will be able to help you with this query
State changed to: Internal referral
Posted by TfL at 10:33, Tuesday 4 October 2022
This report is now closed to updates. You can make a new report in the same location.