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Lights get stuck on red

Reported via mobile in the General Fault category anonymously at 16:26, Saturday 1 October 2022

Sent to TfL less than a minute later. TfL ref: FMS3861338.

The lights to cross the dual carriage way won’t change unless there is a car waiting at the lights to join the dual carriage way. There are two sets on lights, one to turn left and join the A236 in the same direction. When a car is waiting here then both sets of lights change. When there is only cars waiting to cross the A236 and go right it get stuck on red

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Updates

  • Thank you for taking the time to report this to us. It is much appreciated. It was investigated by our team and regrettably we are unable to resolve it through Streetcare. In light of this, you may wish to contact our customer services team on 0343 222 1234, or by using this web form https://tfl.gov.uk/ help-and-contact/ contact-us-about-streets-and-other-road-issues , who will be able to help you with this query

    State changed to: Internal referral

    Posted by TfL at 12:26, Tuesday 4 October 2022

  • Thank you for taking the time to report this to us. It is much appreciated. This has now been investigated and we can confirm that there is a non-urgent fault at these traffic lights. We have therefore referred it to our contractors, and you should see an improvement within 28 days. If you need anything else, or have any questions, please contact our customer services team on 0343 222 1234

    Please also be aware that, all Action Scheduled reports are automatically closed after 28 days. However, the fault will be fixed within this timescale, which may be sooner, or in a few cases take a little longer.

    State changed to: Action scheduled

    Posted by TfL at 12:26, Tuesday 4 October 2022

  • The action scheduled for your report should now have been completed as detailed in your previous response. On some occasions it does take a little longer than scheduled. If you have any further queries on this, please either create a new report or contact our Customer Contact Centre on 0343 222 1234

    State changed to: Fixed

    Posted by TfL at 05:32, Wednesday 2 November 2022

This report is now closed to updates. You can make a new report in the same location.