Fixed
Flooded subway
Sent to TfL less than a minute later. TfL ref: FMS3937551.
I am reporting that once again the subway near to Tolworth Girls’ School is badly flooded.
Your teams have cleared the drains on previous occasions but I think a more permanent solution is required.
This subway is used by many students from the two secondary schools that are in close proximity and it causes major disruption and lateness when it’s flooded.
Some students attempt to walk through the dirty water, which is a worrying health hazard.
I would be grateful if you could attend to this matter as quickly as possible as the rain is still heavy so it will otherwise remain flooded for the next few days.
Updates
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Thank you for taking the time to report this to us. We appreciate this. This has now been investigated and we’ve reported this to our contractors. If the blocked drain is identified as a safety issue it will be made safe within four hours. If it isn't a safety issue, we will aim to resolve it within 28 days. Should you need anything else, or have any questions, you may wish to contact our customer services team on 0343 222 1234.
Please also be aware that all Action Scheduled reports are automatically closed after 28 days. However, we aim to fix the fault within this timescale, which may be sooner, or in a few cases take a little longer.
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Still not resolved and more rain forecast. This is used by hundreds of children twice a day. Don’t just clear it. Stop it from happening.
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Thank you for taking the time to report this to us. We appreciate this. This has now been investigated and we’ve reported this to our contractors. If the blocked drain is identified as a safety issue it will be made safe within four hours. If it isn't a safety issue, we will aim to resolve it within 28 days. Should you need anything else, or have any questions, you may wish to contact our customer services team on 0343 222 1234.
Please also be aware that all Action Scheduled reports are automatically closed after 28 days. However, we aim to fix the fault within this timescale, which may be sooner, or in a few cases take a little longer.
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8/11/2022: the subway is still flooded this morning.
It is indeed a safety issue as some children will walk through the dirty water. And what about dogs..it could be a health hazard to them too.
Also, if a disabled person, perhaps a wheelchair user, tried to get across this could cause a big safety concern.
Please attend to this urgently with a permanent solution.
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9 November As above - the underpass is flooded to way over ankle boot height as you an see from the photo - I have just tried to tiptoe through and the filthy water poured over my walking boots - how are the children who use the subway to get to school supposed to sit in soaking footwear all day? At least I can take my boots off in the office. It needs sorting and I have no idea why this hasnt been done before. It has been reported so many times.
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Thank you for taking the time to report this to us. We appreciate this. This has now been investigated and we’ve reported this to our contractors. If the blocked drain is identified as a safety issue it will be made safe within four hours. If it isn't a safety issue, we will aim to resolve it within 28 days. Should you need anything else, or have any questions, you may wish to contact our customer services team on 0343 222 1234.
Please also be aware that all Action Scheduled reports are automatically closed after 28 days. However, we aim to fix the fault within this timescale, which may be sooner, or in a few cases take a little longer.
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As of 9 Nov the issue remains unresolved.the main contributory factor is ponding on the a3 offslip in wet weather following resurfacing of carriageway some time ago.large amounts of surface water deposited on ramps in wet weather by passing traffic
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The drain has been ‘cleared’ by dragging the blockage less than a foot from the grille. Please tell me this is not TFL’s idea of solving the issue. This will obviously be washed back, reblocking the drain in the next light shower.
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Thank you for taking the time to report this to us. It is much appreciated. We’re pleased to let you know that your report has now been resolved. Should you need anything else or have any questions please contact customer services on 0343 222 1234
This report is now closed to updates. You can make a new report in the same location.