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Drainage issue

Reported via mobile in the Standing water category anonymously at 13:26, Wed 9 November 2022

Sent to TfL 1 day, 29 minutes later. TfL ref: FMS3951223.

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When it rains heavily, water funnels down the pavement and pours into the front garden. Yesterday the flooding actually came up too, and breached to the front door, resulting in water inside my property. There is a drain next to my property but due to the pavement structure, most water isn’t being directed towards that drain. The pavement needs an additional drain putting in and / or banking on the pavement to direct the water properly.

Additionally, the drain on the road wasn’t draining properly, resulting in a large puddle exacerbating the problem.

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Updates

  • Category changed from ‘Flooding’ to ‘Standing water’

    State changed to: Internal referral

    Posted by TfL at 13:51, Wed 9 November 2022

  • Thank you for taking the time to report this to us. It is much appreciated. This will now be investigated by our team and we will aim to update on progress within 10 days. If the issue you have reported is an emergency, we will aim to update you on progress within 24 hours

    State changed to: In progress

    Posted by TfL at 13:54, Thu 10 November 2022

  • Thank you for taking the time to report this to us. It is much appreciated. Regrettably, it is taking longer to investigate than we had planned. Please be assured that we are currently working on this and we will give you an update as soon as we can. In the meantime, if you need anything else please contact our customer services team on 0343 222 1234 or by using this web form https://tfl.gov.uk/ help-and-contact/ contact-us-about-streets-and-other-road-issues

    Posted by TfL at 12:27, Fri 18 November 2022

  • Thank you for taking the time to report this to us. It is much appreciated. Your report has been investigated and we have now referred this to our contractors to investigate the drainage. In addition we have arranged to meet our contractor on site on Thursday 1 December at 11am to discuss footway works. Should you need anything else or have any questions, you may wish to contact our customer services team on 0343 222 1234

    Please also be aware that, all Action Scheduled reports are automatically closed after 28 days. However, in a few cases this may take a little longer

    State changed to: Action scheduled

    Posted by TfL at 13:06, Fri 25 November 2022

  • The action scheduled for your report should now have been completed as detailed in your previous response. On some occasions it does take a little longer than scheduled. If you have any further queries on this, please either create a new report or contact our Customer Contact Centre on 0343 222 1234

    State changed to: Fixed

    Posted by TfL at 05:32, Sat 24 December 2022

This report is now closed to updates. You can make a new report in the same location.