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Countdown still not working

Reported via mobile in the Damage - other (bus stops and shelters) category anonymously at 16:13, Fri 9 December 2022

Sent to TfL 4 days, 22 hours, 17 minutes later. TfL ref: FMS4025845.

I have reported this issue since December 2021. I went to the bus stop yesterday to see if it was working, but unfortunately it is still not fixed. I know you were waiting for parts but this should not be taking a whole year to fix. When will somebody fix this please. How long should this reasonably take to fix? Surely not a whole year. Get it fixed please.

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Updates

  • We appreciate you taking the time to report this to us. This has now been investigated and we’ve reported this to our contractors. We’ll aim to resolve the issue with this Countdown unit within 28 days.

    Please also be aware that all Action Scheduled reports are automatically closed after 28 days. However, we aim to fix the fault within this timescale, which may be sooner, or in a few cases take a little longer.

    Should you need anything else, or have any questions, you may wish to contact our customer services team on 0343 222 1234.

    State changed to: Action scheduled

    Posted by TfL at 09:28, Tue 13 December 2022

  • Your report has been investigated and we can confirm there is problem here. We have reported this to our contractors and will aim to fix this within 28 days. If new parts are needed this may take a little longer. Thank you for taking the time to report this to us. Should you need anything else or have any questions please contact customer services on 0343 222 1234

    To note all Action Scheduled reports are auto closed after 28 days, the fault however will be fixed within the timescale stated above which may be sooner or in a few cases take a little longer.

    Category changed from ‘Countdown - not working’ to ‘Damage - other (bus stops and shelters)’

    Posted by TfL at 14:31, Wed 14 December 2022

  • The action scheduled for your report should now have been completed as detailed in your previous response. On some occasions it does take a little longer than scheduled. If you have any further queries on this, please either create a new report or contact our Customer Contact Centre on 0343 222 1234

    State changed to: Fixed

    Posted by TfL at 05:32, Wednesday 11 January 2023

This report is now closed to updates. You can make a new report in the same location.