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Safety Wooden Barriers are still unfixed

Reported via desktop in the Pavement Defect (uneven surface / cracked paving slab) category anonymously at 10:30, Mon 12 December 2022

Sent to TfL less than a minute later. TfL ref: FMS4029615.

Safety Wooden Barriers remain unfixed at this location despite the matter being reported Jan 2022, November 2022 and December 2022 though TFL portal shows this has been fixed which is incorrect. The wooden barriers have rotted and fallen down, the posts are loose and unsafe. The sharp metal fixing brackets are exposed and are dangerous. Bromley Council investigated this complaint and referred this to TFL 8th December 2022

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Updates

  • Thank you for taking the time to report this to us. It is much appreciated. This has been investigated and has now been referred to our contractors. If this defect is confirmed as a safety issue this will be made safe within two hours. If a permanent repair is required, we will aim to carry it out within 28 days. Should you need anything else or have any questions, you may wish to contact our customer services team on 0343 222 1234

    Please also be aware that, all Action Scheduled reports are automatically closed after 28 days. However, the fault will be fixed within this timescale, which may be sooner, or in a few cases take a little longer

    State changed to: Action scheduled

    Posted by TfL at 12:08, Thu 22 December 2022

  • The action scheduled for your report should now have been completed as detailed in your previous response. On some occasions it does take a little longer than scheduled. If you have any further queries on this, please either create a new report or contact our Customer Contact Centre on 0343 222 1234

    State changed to: Fixed

    Posted by TfL at 05:32, Friday 20 January 2023

This report is now closed to updates. You can make a new report in the same location.