Fixed
Dangerous step
Sent to TfL less than a minute later. TfL ref: FMS4051127.
Please can I draw your attention to the footbridge crossing Reigate Avenue A217. The final step on the south side of the bridge is dangerously high and there is no indication of the large drop to the pavement.
On 19th December I was crossing from Glastonbury Avenue with my daughter in her pram. Unaware of the large drop on the final step the pram fell forward causing it to topple over. My daughter sustained a bloody nose and bruised face, and required first aid at the near by Better Gym. I also sustained bruises as a result of falling to the pavement.
The large drop is clearly a danger for those with children, the elderly and those less able. Please consider making amendments to the step to ensure its future safety.
Updates
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Thank you for taking the time to report this to us. It is much appreciated. This has been investigated and has now been referred to our contractors. If this defect is confirmed as a safety issue this will be made safe within two hours. If a permanent repair is required, we will aim to carry it out within 28 days. Should you need anything else or have any questions, you may wish to contact our customer services team on 0343 222 1234
Please also be aware that, all Action Scheduled reports are automatically closed after 28 days. However, the fault will be fixed within this timescale, which may be sooner, or in a few cases take a little longer
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The action scheduled for your report should now have been completed as detailed in your previous response. On some occasions it does take a little longer than scheduled. If you have any further queries on this, please either create a new report or contact our Customer Contact Centre on 0343 222 1234
This report is now closed to updates. You can make a new report in the same location.