Thank you for taking the time to report this to us. We appreciate this. This has now been investigated and we have reported this to our contractors. If this confirmed as safety issue it will be made safe within 24 hours. A permanent repair, if needed, will be carried after that, which could take up to 3 months if new parts are needed. Should you need anything else or have any questions you may wish to contact our customer services team on 0343 222 1234 or by using this link fill out this form. Please also be aware that Action Scheduled reports are auto closed after 28 days, the fault however will be fixed within the timescale stated above which may be sooner or in a few cases take a little longer.
Category changed from ‘River Piers - Cleaning’ to ‘River Piers Damage railings / gates’
State changed to: Action scheduled
Posted by TfL at 04:55, Wednesday 4 January 2023
The action scheduled for your report should now have been completed as detailed in your previous response. On some occasions it does take a little longer than scheduled. If you have any further queries on this, please either create a new report or contact our Customer Contact Centre on 0343 222 1234