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Pothole

Reported via mobile in the Pothole (minor) category anonymously at 16:26, Mon 2 January 2023

Sent to TfL 1 minute later. TfL ref: FMS4077482.

Hello, I’d like to know how I go about claiming for damage to my car caused by a large pothole inside the Blackwall Tunnel yesterday? Please see photo attached. Regards, John

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Updates

  • Thank you for taking the time to report this to. We appreciate this an wanted to let you know that we’ve re-categorised this and it will now be directed to the appropriate team.

    Category changed from ‘Pothole’ to ‘Pothole (minor)’

    Posted by TfL at 16:27, Mon 2 January 2023

  • Thank you for taking the time to report this to us. It is much appreciated. We have investigated this, and it has now been referred to our contractors. If the defect is confirmed as a safety issue, it will be made safe within 24 hours. A permanent repair, if needed will be carried out during our next programmed works for the area, or sooner if we can. Should you need anything else or have any questions, you may wish to contact our customer services team on 0343 222 1234

    Please also be aware that, all Action Scheduled reports are automatically closed after 28 days. However, the fault will be fixed within this timescale, which may be sooner, or in a few cases take a little longer

    State changed to: Action scheduled

    Posted by TfL at 18:55, Mon 2 January 2023

  • Thank you for taking the time to report this to us. It is much appreciated. We have investigated this, and it has now been referred to our contractors. If the defect is confirmed as a safety issue, it will be made safe within 24 hours. A permanent repair, if needed will be carried out during our next programmed works for the area, or sooner if we can. Should you need anything else or have any questions, you may wish to contact our customer services team on 0343 222 1234

    Please also be aware that, all Action Scheduled reports are automatically closed after 28 days. However, the fault will be fixed within this timescale, which may be sooner, or in a few cases take a little longer

    Posted by TfL at 18:55, Mon 2 January 2023

  • Thank you for taking the time to report this to us. It is much appreciated. We have investigated this, and it has now been referred to our contractors. If the defect is confirmed as a safety issue, it will be made safe within 24 hours. A permanent repair, if needed will be carried out during our next programmed works for the area, or sooner if we can. Should you need anything else or have any questions, you may wish to contact our customer services team on 0343 222 1234

    Please also be aware that, all Action Scheduled reports are automatically closed after 28 days. However, the fault will be fixed within this timescale, which may be sooner, or in a few cases take a little longer

    Posted by TfL at 18:55, Mon 2 January 2023

  • Thank you for taking the time to report this to us. It is much appreciated. We have investigated this, and it has now been referred to our contractors. If the defect is confirmed as a safety issue, it will be made safe within 24 hours. A permanent repair, if needed will be carried out during our next programmed works for the area, or sooner if we can. Should you need anything else or have any questions, you may wish to contact our customer services team on 0343 222 1234

    Please also be aware that, all Action Scheduled reports are automatically closed after 28 days. However, the fault will be fixed within this timescale, which may be sooner, or in a few cases take a little longer

    Posted by TfL at 18:55, Mon 2 January 2023

  • I am a former member of Cambridgeshire Constabulary. I too had to hit this pothole yesterday as I was unable to tale avoiding action. To have done so would have caused an accident. This needs to be made a priority as it potentially could unseat a motorcyclist or cause accident.

    Posted anonymously at 13:07, Tue 3 January 2023

  • Hit this pothole in morning there isn't way to avoid this its huge abd deep pothole. This needs action now!

    Posted anonymously at 08:31, Wed 11 January 2023

  • I have been driving through the tunnel going south bound with my 13months baby and family and had no chance to avoid this huge pothole. I was on the right lane with double white line seerating myself from the left lane and cars. This as a result has damaged my left anti roll bar and bushing and engine/gearbox mounts to misalign. My car now has a creaking due to the impact of the car. I want to be compensated for the damages as i heavily rely upon my car for work.

    Posted anonymously at 00:54, Thu 12 January 2023

  • The action scheduled for your report should now have been completed as detailed in your previous response. On some occasions it does take a little longer than scheduled. If you have any further queries on this, please either create a new report or contact our Customer Contact Centre on 0343 222 1234

    State changed to: Fixed

    Posted by TfL at 05:32, Tue 31 January 2023

This report is now closed to updates from the public. You can make a new report in the same location.