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Dangerous low branches overhanging papvement

Reported via desktop in the Low hanging branches category anonymously at 18:43, Wednesday 4 January 2023

Sent to TfL less than a minute later. TfL ref: FMS4087569.

Ref TfL ref: FMS4019138 which I reported on 6th December . This problem has not been fixed and TFL sent me an email today saying it had been fixed and that the case is closed. Do you not inspect the location before closing a case? . This tree is increasingly dangerous to pedestrians and especially with the current high winds. It is a month since I reported this so can you please advise when this will be dealt with? And why is it impossible to update the original report rather than have to set up a new report for the same problem that has not been fixed? I think your reporting system leaves alot to be desired. Having gone to the trouble of reporting this problem, which could cause injury to a passing predestrian, I find it very frustating that you make it so hard for me to add further updates. Very disappointing TFL.

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Updates

  • Thank you for taking the time to report this to us. It is much appreciated. The low hanging branches have been investigated and we have now referred it to our contractors. Any necessary action will be taken in the next 28 days. Should you need anything else or have any questions, you may wish to contact our customer services team on 0343 222 1234

    State changed to: Action scheduled

    Posted by TfL at 13:19, Thursday 5 January 2023

  • Thank you for taking the time to report this to us. It is much appreciated. The low hanging branches have been investigated and we have now referred it to our contractors. Any necessary action will be taken in the next 28 days. Should you need anything else or have any questions, you may wish to contact our customer services team on 0343 222 1234

    Posted by TfL at 14:24, Wednesday 18 January 2023

  • It seems to me that you just keep pushing the date forward re actually sorting this problem ie I reported it on 6th December ...nothing was done and I had to report it again on 5th Janaury ...to which you advised work would be completed in 28 days. Lo and behold I have received another email today 18th Janaury again stating work will be carried out in 28 days ...so it seems you have no intention of doing this. Plus I tried to phone you on the number you gave above and it seems that it is impossible to actually speak to an yone in the StreetCare team. What a waste of space you are if you never actually resolve problems reported to you.

    Posted anonymously at 16:31, Wednesday 18 January 2023

  • 30/01/2023 I'm glad to say that this problem has now been dealt with. Took some effort but glad TFL finally took action. Thank you!

    Posted anonymously at 18:08, Monday 30 January 2023

  • Thank you for taking the time to report this to us. It is much appreciated. You will be pleased to know that our routine inspections had already picked up this issue and it has been resolved. Our routine inspections had already picked up this issue and it has been resolved.

    State changed to: Fixed

    Posted by TfL at 10:28, Wednesday 1 February 2023

This report is now closed to updates. You can make a new report in the same location.