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Pothole on Hammersmith flyover

Reported via mobile in the Pothole category anonymously at 10:30, Thu 12 January 2023

Sent to TfL less than a minute later. TfL ref: FMS4118090.

Dear sirs,

I hope all well. I wrote this email on the day of the incident to the council, they have only just responded today ( 12th January) to inform me that I have to speak to you regarding the issue. They don’t look after this area, TFL does.

I am extremely distraught, we were travelling over the Hammersmith flyover driving back from Oxford on Sunday 18th December at 13.30. There was a large pothole in the road that could not be missed without causing an accident. It has burst 2 of my tyres on the left hand side of my car, I am surprised we didn’t crash as the steering also was compromised. We managed to pull into the nearest, safest place. We have been sitting here for almost 2 hours waiting for an emergency call out to arrive. I attach 3 pictures of the damaged tyres, they have quoted us £850 plus VAT to replace tyre's and fit them. We were travelling to my mother in laws for a pre-Christmas lunch as she is due in hospital for an operation relating to cancer over the Christmas period. The result of your pothole means we will now miss our family celebration :-( The weather which is obviously out of anyones control has resulted in us sat freezing and soaking wet. I look forward to hearing from you as soon as you can please. Why is there a pot hole in your road that has damaged our car in this way. As you can imagine £850 plus vat needs to be paid today for us to be able to drive away. We haven’t got that sort of money spare and it’s not our fault :-(

I await your response.

Best wishes

Kate and Adam

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Updates

  • Thank you for taking the time to report this to us. It is much appreciated. We have investigated this, and it has now been referred to our contractors. If the defect is confirmed as a safety issue, it will be made safe within 24 hours. A permanent repair, if needed will be carried out during our next programmed works for the area, or sooner if we can. Should you need anything else or have any questions, you may wish to contact our customer services team on 0343 222 1234

    Please also be aware that, all Action Scheduled reports are automatically closed after 28 days. However, the fault will be fixed within this timescale, which may be sooner, or in a few cases take a little longer

    State changed to: Action scheduled

    Posted by TfL at 11:33, Thu 12 January 2023

  • The action scheduled for your report should now have been completed as detailed in your previous response. On some occasions it does take a little longer than scheduled. If you have any further queries on this, please either create a new report or contact our Customer Contact Centre on 0343 222 1234

    State changed to: Fixed

    Posted by TfL at 05:32, Fri 10 February 2023

This report is now closed to updates. You can make a new report in the same location.