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Wait button not syncing with lights

Reported via desktop in the Pedestrian wait button not working category anonymously at 16:28, Friday 13 January 2023

Sent to TfL less than a minute later. TfL ref: FMS4125257.

Wait button is pressed but 'green man' doesn't show once the wait button goes off.

Waited at the crossing for over 5 minutes and it didn't go green or signal bleep despite the wait button being pressed several times. this needs to be fixed immediately as this is a crossing used by many including families and children going to to school. Its even more urgent as this is a 3 way traffic system and its an accident waiting to happen.

These traffic light are newly installed in the last 3 months.

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Updates

  • Thank you for taking the time to report this to us. It is much appreciated. This has been investigated and we can confirm that there is a fault with the pedestrian wait button. We have therefore referred this to our contractors and it will be fixed within 28 days. Should you need anything else or have any questions, you may wish to contact our customer services team on 0343 222 1234

    Please also be aware that, all Action Scheduled reports are automatically closed after 28 days. However, the fault will be fixed within this timescale, which may be sooner, or in a few cases take a little longer

    State changed to: Action scheduled

    Posted by TfL at 16:32, Friday 13 January 2023

  • The action scheduled for your report should now have been completed as detailed in your previous response. On some occasions it does take a little longer than scheduled. If you have any further queries on this, please either create a new report or contact our Customer Contact Centre on 0343 222 1234

    State changed to: Fixed

    Posted by TfL at 05:32, Saturday 11 February 2023

This report is now closed to updates. You can make a new report in the same location.