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There are 2 dips in the pavement

Reported via mobile in the Pavement Defect (uneven surface / cracked paving slab) category anonymously at 19:51, Friday 13 January 2023

Sent to TfL less than a minute later. TfL ref: FMS4126051.

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Photo of this report zoom
Photo of this report zoom

My elderly mother walked to Falconwood station this evening and fell down this hole, spraining or twisting her ankle (this is still to be determined, grazing one knee and bruising her hand where she fell flat on the floor

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Updates

  • Thank you for taking the time to report this to us. It is much appreciated. This has been investigated and has now been referred to our contractors. If this defect is confirmed as a safety issue this will be made safe within two hours. If a permanent repair is required, we will aim to carry it out within 28 days. Should you need anything else or have any questions, you may wish to contact our customer services team on 0343 222 1234

    Please also be aware that, all Action Scheduled reports are automatically closed after 28 days. However, the fault will be fixed within this timescale, which may be sooner, or in a few cases take a little longer

    State changed to: Action scheduled

    Posted by TfL at 21:47, Friday 13 January 2023

  • Hi, Have you seen the pictures of my mother’s injuries? Of course this is a safety issue! You haven’t even apologised that this incident has occurred. You can see its pavement works which have been carried out poorly. I will be contacting a solicitor in the morning regarding my mother falling because of the incompetence of the groundsmen that worked on that road.

    Posted anonymously at 22:30, Friday 13 January 2023

  • Thank you for taking the time to report this to us. It is much appreciated. Our team had investigated this for you and found that this doesn't fall under the responsibility of Transport for London and comes under the remit of the local borough. You may therefore wish to report this issue by using www.fixmystreet.com, or directly to the borough. Should you need anything else, please contact our customer services team on 0343 222 1234

    State changed to: not TfL’s responsibility

    Posted by TfL at 18:10, Monday 16 January 2023

This report is now closed to updates. You can make a new report in the same location.