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Button did not work

Reported via desktop in the Pedestrian wait button not working category anonymously at 11:28, Monday 16 January 2023

Sent to TfL less than a minute later. TfL ref: FMS4135036.

The pedestrian crossing across this very fast road was not working properly today. I was crossing over from the North direction and the button did not work, I tried it several times as did someone else - waited 5 mins and it didn’t change the traffic lights (also could tell it wasn’t working as it wasn’t lighting up the “WAIT” writing on any of the boxes. Had to wait for someone crossing from the south to press on their side. It’s a really busy road and not very safe to cross without the pedestrian crossing, please could you fix this?

1 Leopold Rd, London W5 3PB

Latitude: 51.5102382113255

Longitude: -0.291803553700447

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  • Thank you for taking the time to report this to us. It is much appreciated. This has been investigated and we can confirm that there is a fault with the pedestrian wait button. We have therefore referred this to our contractors and it will be fixed within 28 days. Should you need anything else or have any questions, you may wish to contact our customer services team on 0343 222 1234

    Please also be aware that, all Action Scheduled reports are automatically closed after 28 days. However, the fault will be fixed within this timescale, which may be sooner, or in a few cases take a little longer

    State changed to: Action scheduled

    Posted by TfL at 11:35, Monday 16 January 2023

  • The action scheduled for your report should now have been completed as detailed in your previous response. On some occasions it does take a little longer than scheduled. If you have any further queries on this, please either create a new report or contact our Customer Contact Centre on 0343 222 1234

    State changed to: Fixed

    Posted by TfL at 05:32, Tuesday 14 February 2023

This report is now closed to updates. You can make a new report in the same location.