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The roots of the tree at the bus stop has lifted the paving slab.

Reported via mobile in the Pavement Defect (uneven surface / cracked paving slab) category anonymously at 23:10, Monday 16 January 2023

Sent to TfL less than a minute later. TfL ref: FMS4138531.

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Photo of this report zoom

I was heading towards the bus stop and hadn’t noticed the paving slab was lifted as the bus stop was quite busy. I tripped with both feet and fell flat on my face hitting my head on the ground and very near to the road. My 4 year old son was with me and I had to come round pretty quick to protect him from going near the road.

This is a highly dangerous location for a bus stop as it is so close to a busy street what with the station being so near too it does get rather overcrowded along with the lifted paving slabs it’s even more dangerous.

I hit both my knees on the ground, slammed my forehead on the paving slab that my headband went flying into the road. My son almost ran to pick it up. I could barely pick myself up and then when I did realised that I wasn’t ok and rang my husband to collect us. I was bleeding from both knees and my neck was painful to turn to the right.

The next day I took myself to A&E to check my head as I was experiencing very bad headaches and I couldn’t turn my neck.m without it causing me pain. My elbows were bruised and my shoulder felt very sensitive to move upwards and behind.

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Updates

  • Thank you for your report. We will now assign this to the relevant team to investigate.

    Posted by TfL at 08:31, Tuesday 17 January 2023

  • Thank you for taking the time to report this to us. It is much appreciated. This has been investigated and has now been referred to our contractors. If this defect is confirmed as a safety issue this will be made safe within two hours. If a permanent repair is required, we will aim to carry it out within 28 days. Should you need anything else or have any questions, you may wish to contact our customer services team on 0343 222 1234

    Please also be aware that, all Action Scheduled reports are automatically closed after 28 days. However, the fault will be fixed within this timescale, which may be sooner, or in a few cases take a little longer

    State changed to: Action scheduled

    Posted by TfL at 11:04, Wednesday 18 January 2023

  • Thank you for taking the time to report this to us. It is much appreciated. You will be pleased to know that our routine inspections had already picked up this issue and it has been resolved. Our routine inspections had already picked up this issue and it has been resolved.

    State changed to: Fixed

    Posted by TfL at 08:28, Monday 6 February 2023

This report is now closed to updates. You can make a new report in the same location.