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The pedestrian crossing wait button is not working

Reported via mobile in the Pedestrian wait button not working category anonymously at 09:43, Tue 17 January 2023

Sent to TfL less than a minute later. TfL ref: FMS4139317.

The wait button for the pedestrian crossing from Santander's is not working. The wait button was lighted up before we got there, and we pressed it several times and waited for nearly ten minutes, but it was still not changing. This is a pedestrian crossing over Euston Road which is a dual carriageway with lots of traffic travelling at high speed. The traffic light to cross the southern half of this dual carriageway was working ok but the northern half was not. In the end, we had to cross when there was a gap in the traffic.

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Updates

  • Thank you for taking the time to report this to us. It is much appreciated. This has been investigated and we can confirm that there is a fault with the pedestrian wait button. We have therefore referred this to our contractors and it will be fixed within 28 days. Should you need anything else or have any questions, you may wish to contact our customer services team on 0343 222 1234

    Please also be aware that, all Action Scheduled reports are automatically closed after 28 days. However, the fault will be fixed within this timescale, which may be sooner, or in a few cases take a little longer

    State changed to: Action scheduled

    Posted by TfL at 10:11, Tue 17 January 2023

  • Thank you for taking the time to report this to us. It is much appreciated. You will be pleased to know that our routine inspections had already picked up this issue and it has been resolved. Our routine inspections had already picked up this issue and it has been resolved.

    State changed to: Fixed

    Posted by TfL at 08:16, Wed 18 January 2023

This report is now closed to updates from the public. You can make a new report in the same location.