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Hole in Pavement

Reported via mobile in the Pavement Defect (uneven surface / cracked paving slab) category anonymously at 17:17, Tuesday 17 January 2023

Sent to TfL less than a minute later. TfL ref: FMS4141959.

Dear Sirs

I am writing this email due to an accident that occured on a pavement located on Warwick Road not far from the Earl's Court Tube station entrance.

I left the tube station and turned left. I was walking with my partner at around 10pm in the evening. I didn't notice a hole in the pavement as it was cast under a shadow from a nearby tree. I tripped and lost my balance cutting my left hand knee and shin . I was in quite a lot of pain and shock. I received first aid treatment at my hotel. I was visiting London for my birthday - the day of the incident. As a result of my injuries I was unable to enjoy the rest of my trip.

I was wearing flat walking boots at the time of the incident as I had been walking and exploring London that day. We had been returning to our hotel after seeing a show.

The hole in the pavement is in urgent need of repair before someone else suffers an injury. I attach relevant photos of the location, hole and my initial injuries. I am still recovering and my wounds are healing. I do not fully know the extent of my injuries as my knee is still swollen.

I have been told by the council to contact you as you are responsible for this pavement

I look forward to your prompt response.

Faye Beech - Solicitor


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  • Thank you for taking the time to report this to us. It is much appreciated. This has been investigated and has now been referred to our contractors. If this defect is confirmed as a safety issue this will be made safe within two hours. If a permanent repair is required, we will aim to carry it out within 28 days. Should you need anything else or have any questions, you may wish to contact our customer services team on 0343 222 1234

    Please also be aware that, all Action Scheduled reports are automatically closed after 28 days. However, the fault will be fixed within this timescale, which may be sooner, or in a few cases take a little longer

    State changed to: Action scheduled

    Posted by TfL at 05:58, Thursday 19 January 2023

  • The action scheduled for your report should now have been completed as detailed in your previous response. On some occasions it does take a little longer than scheduled. If you have any further queries on this, please either create a new report or contact our Customer Contact Centre on 0343 222 1234

    State changed to: Fixed

    Posted by TfL at 05:32, Friday 17 February 2023

This report is now closed to updates. You can make a new report in the same location.