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The beeping to alert pedestrians to cross has not worked for four years

Reported via desktop in the General Fault category anonymously at 17:59, Tue 17 January 2023

Sent to TfL less than a minute later. TfL ref: FMS4142078.

THIS PEDESTRIAN CROSSING NO LONGER HAS THE 'SOUND EFFECT' TO ALERT PEOPLE THAT THE GREEN MAN IS LIT AND IT'S SAFE TO CROSS. IT'S BEEN LIKE THIS FOR YEARS. IT WAS ONLY TODAY WHEN I SAW A VISUALLY IMPAIRED WOMAN STANDING NOT KNOWING SHE COULD CROSS THAT WAS I WAS COMPELLED TO CONTACT YOU. SHE LITERALLY HAD NO OTHER WAY OF KNOWING SHE COULD STEP FORWARD. IT'S ALSO A CROSSING USED BY LOTS OF CHILDREN WHO PAUSE AND WAIT FOR THE SOUND EFFECT. IT'S THE CROSSING ON Waldegrave Road, TEDDINGTON AT THE JUNCTION OF LINDEN GROVE AND TEDDINGTON PARK ROAD. TW11 8LU.

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Updates

  • Thank you for taking the time to report this to us. It is much appreciated. This will now be investigated by our team and we will aim to update on progress within 10 days. If the issue you have reported is an emergency, we will aim to update you on progress within 24 hours

    State changed to: In progress

    Posted by TfL at 09:59, Wed 18 January 2023

  • Thank you for taking the time to report this to us. It is much appreciated. Our system shows that these traffic lights are operating as they intended. If the problem continues please report this again on Streetcare, or contact customer services on 0343 222 1234

    State changed to: No further action

    Posted by TfL at 13:08, Wed 18 January 2023

  • The pedestrian crossing has a rotating cone on each of the 4 poles under the push button units and are working as required.

    The rotating cones are there to help people with visual & hearing impairments cross the road safely.

    The rotating cone starts to rotate as the signal turns green, indicating that pedestrians have the right of way

    Posted by TfL at 15:05, Mon 23 January 2023

This report is now closed to updates from the public. You can make a new report in the same location.