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Large pothole middle lane southbound carriageway a3

Reported via desktop in the Pothole (minor) category anonymously at 17:10, Wednesday 18 January 2023

Sent to TfL 2 minutes later. TfL ref: FMS4146084.

Yesterday hit a pothole located in middle lane carriageway of A3, travelling southbound towards Tolworth. It blew out my front left tyre. Please repair, and I would like to know how I can claim for the replacement tyre. I have tried calling but the phone line has advised I report the problem on here.

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Updates

  • Thank you for taking the time to report this to. We appreciate this an wanted to let you know that we’ve re-categorised this and it will now be directed to the appropriate team.

    Category changed from ‘Pothole’ to ‘Pothole (minor)’

    Posted by TfL at 17:12, Wednesday 18 January 2023

  • Thank you for taking the time to report this to us. It is much appreciated. We have investigated this, and it has now been referred to our contractors. If the defect is confirmed as a safety issue, it will be made safe within 24 hours. A permanent repair, if needed will be carried out during our next programmed works for the area, or sooner if we can. Should you need anything else or have any questions, you may wish to contact our customer services team on 0343 222 1234

    Please also be aware that, all Action Scheduled reports are automatically closed after 28 days. However, the fault will be fixed within this timescale, which may be sooner, or in a few cases take a little longer

    State changed to: Action scheduled

    Posted by TfL at 12:12, Thursday 19 January 2023

  • I was driving along the A3 Southbound at 6.20am on the 18th January in the middle lane travelling towards Tolworth, I hit a pothole unable to swerve as out was dangerous and it has blown my front passenger tyre and totally damaged the wheel, I had to be towed away and both have had to be replaced. How can I claim for this please ?

    Posted anonymously at 14:20, Monday 23 January 2023

  • Thank you for taking the time to report this to us. It is much appreciated. We have investigated this, and it has now been referred to our contractors. If the defect is confirmed as a safety issue, it will be made safe within 24 hours. A permanent repair, if needed will be carried out during our next programmed works for the area, or sooner if we can. Should you need anything else or have any questions, you may wish to contact our customer services team on 0343 222 1234

    Please also be aware that, all Action Scheduled reports are automatically closed after 28 days. However, the fault will be fixed within this timescale, which may be sooner, or in a few cases take a little longer

    Posted by TfL at 12:47, Wednesday 25 January 2023

  • Following this incident which I have reported, I hope the pothole has repaired but I would also like to know more about your process where one can claim reimbursement for the damage caused to my car. I have tried calling the number you advise above to discuss but it keeps referring to me here. Please can you advise how to proceed. Thank you.

    Posted anonymously at 23:03, Friday 27 January 2023

  • Further to my comment last night, here is a photo of the damage and a receipt confirming my payment. Please advise how I can be reimbursed.

    Posted anonymously at 08:12, Saturday 28 January 2023

  • Thank you for taking the time to report this to us. It is much appreciated. It was investigated by our team and regrettably we are unable to resolve it through Streetcare. In light of this, you may wish to contact our customer services team on 0343 222 1234, or by using this web form https://tfl.gov.uk/ help-and-contact/ contact-us-about-streets-and-other-road-issues , who will be able to help you with this query

    State changed to: Internal referral

    Posted by TfL at 08:27 today

This report is now closed to updates. You can make a new report in the same location.