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Countdown Unit not installed

Reported via desktop in the Countdown - not working category anonymously at 09:33, Fri 20 January 2023

Sent to TfL less than a minute later. TfL ref: FMS4152024.

I recently reported this and was given a reference number: FMS4042853 Just to let you know that Countdown for the Y bus stop for the following buses (252/294/193/165/365/248) was never re-instated once the new bus shelter was installed. It is down as completed but it never was.

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  • We appreciate you taking the time to report this to us. This has now been investigated and we’ve reported this to our contractors. We’ll aim to resolve within 28 days.

    Please be aware that all Action Scheduled reports are automatically closed after 28 days. However, we aim to fix the fault within this timescale, which may be sooner, or in a few cases take a little longer.

    Should you need anything else, or have any questions, you may wish to contact our customer services team on 0343 222 1234.

    State changed to: Action scheduled

    Posted by TfL at 11:26, Fri 20 January 2023

  • The bus stop is located outside Londis. Passengers (including myself) are always looking up for this countdown unit to see when the next bus is due. All the bus stops at Romford Station has one. This one did before the shelter was renewed.

    Posted anonymously at 11:15, Fri 27 January 2023

  • The action scheduled for your report should now have been completed as detailed in your previous response. On some occasions it does take a little longer than scheduled. If you have any further queries on this, please either create a new report or contact our Customer Contact Centre on 0343 222 1234

    State changed to: Fixed

    Posted by TfL at 05:32, Sat 18 February 2023

This report is now closed to updates from the public. You can make a new report in the same location.