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Flooding from road damaging our property

Reported via desktop in the Standing water category anonymously at 13:51, Friday 20 January 2023

Sent to TfL 3 minutes later. TfL ref: FMS4153401.

For some time heavy rain floods from the Cheam Road and across both sides of the forecourt and down the sides of Cromer Mansions. The floods fill a flower bed outside flat one and is causing damp in flats 1 and 3. Cromer Mansions is on Sutton Council’s Local List of buildings documenting properties of architectural interest which should be maintained and preserved.

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  • Thank you for taking the time to report this to. We appreciate this an wanted to let you know that we’ve re-categorised this and it will now be directed to the appropriate team.

    Category changed from ‘Flooding’ to ‘Standing water’

    Posted by TfL at 13:54, Friday 20 January 2023

  • I have uploaded a still from a video. The flowerbed is being filled by rainwater from Cheam Road and causing damp in Flat 3.

    Posted anonymously at 14:39, Tuesday 31 January 2023

  • Thank you for taking the time to report this to us. It is much appreciated. This will now be investigated by our team and we will aim to update on progress within 10 days. If the issue you have reported is an emergency, we will aim to update you on progress within 24 hours

    State changed to: In progress

    Posted by TfL at 12:42, Thursday 2 February 2023

  • Thank you for investigating this issue. My name is Hilary Scotton and I live in flat 5, Cromer Mansions. Let me know when TFL people will be on site. I have two videos recording how water pours from the road during quite moderate rain and flows past either side of our building. A single picture cannot put the problem across! My email has been provided.

    Posted anonymously at 18:59, Thursday 2 February 2023

  • Please contact me at or 02086439862 and leave a message if I’m not in,

    Posted anonymously at 10:58, Monday 13 February 2023

  • Thank you for taking the time to report this to us. It is much appreciated. This was investigated by our team and we were unable to find any defects, or issues at this location. This could be because it has already been resolved. However, if the problem remains, you either resubmit your report with some more information and a photo. Alternatively, you can contact our customer services team on 0343 222 1234 or by using this web form: help-and-contact/ contact-us-about-streets-and-other-road-issues

    State changed to: No further action

    Posted by TfL at 14:53, Monday 13 February 2023

This report is now closed to updates. You can make a new report in the same location.