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The manhole cover situated on the northern pavement of the A205 almost opposite West Dulwich Station is sitting significantly proud of the pavement that whilst passing along there on Monday of last week I tripped and fell as a direct result of this matter. I have been left with bruising to my knees and chin, have sprained my right wrist badly and have damaged my glasses.

Reported via desktop in the Pavement Defect (uneven surface / cracked paving slab) category anonymously at 15:57, Friday 20 January 2023

Sent to TfL less than a minute later. TfL ref: FMS4153961.

This is a Health and Safety issue, and is in need of rectification without delay to avoid others from having the same issue and perhaps being more badly hurt.

My glasses are damaged and will require repair or replacement. Please advise whether you wish to settle with me on production of a quote and or invoice or whether you wish me to make an insurance claim. If the latter please provide me with your insurers details.

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  • Thank you for taking the time to report this to us. It is much appreciated. This has been investigated and has now been referred to our contractors. If this defect is confirmed as a safety issue this will be made safe within two hours. If a permanent repair is required, we will aim to carry it out within 28 days. Should you need anything else or have any questions, you may wish to contact our customer services team on 0343 222 1234

    Please also be aware that, all Action Scheduled reports are automatically closed after 28 days. However, the fault will be fixed within this timescale, which may be sooner, or in a few cases take a little longer

    State changed to: Action scheduled

    Posted by TfL at 11:31, Monday 23 January 2023

  • You have responded to my complaint to tell me that somebody will look at the area and a repair will be carried out "within 24 hours if this is a health and safety issue" I assert that it is a health and Safety issue because the manhole cover is sitting proud of the pavement by a significant amount. In addition the pavement along that entire stretch is in poor condition and needs to be reviewed to avoid further accidents. Within my initial communication I asked that you confirm if you preferred to settle the cost of the repair or replacement of my glasses or if you wished me to make an insurance claim and to provide me with the relevant details if that was your preferred option. No one has responded to me about this.

    Posted anonymously at 13:50, Tuesday 31 January 2023

  • The action scheduled for your report should now have been completed as detailed in your previous response. On some occasions it does take a little longer than scheduled. If you have any further queries on this, please either create a new report or contact our Customer Contact Centre on 0343 222 1234

    State changed to: Fixed

    Posted by TfL at 05:32, Tuesday 21 February 2023

This report is now closed to updates. You can make a new report in the same location.