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Countdown unit giving incorrect or no information

Reported via mobile in the Countdown - not working category anonymously at 21:57, Friday 20 January 2023

Sent to TfL less than a minute later. TfL ref: FMS4155179.

The tfl website countdown said 12mins for the 436 bus, it takes me 8mins to get to this bus stop. I get there around 10:40pm and the countdown says 16mins so I assumed I missed it. 3 minutes later, out of nowhere a 436 bus completely speeds past and ignores the bus stop with me and other people attempting to commute. The countdown then says the next 436 bus will take 19mins to arrive, but then a few minutes later, a 436 arrived. Please can someone fix this misleading timetable issue for the 436

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Updates

  • Thank you for taking the time to report this to us. It is much appreciated. It was investigated by our team and regrettably we are unable to resolve it through Streetcare. In light of this, you may wish to contact our customer services team on 0343 222 1234, or by using this web form https://tfl.gov.uk/ help-and-contact/ contact-us-about-streets-and-other-road-issues , who will be able to help you with this query

    State changed to: Internal referral

    Posted by TfL at 15:56, Tuesday 24 January 2023

This report is now closed to updates. You can make a new report in the same location.