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Countdown only showing bus 11 live arrivals

Reported via desktop in the Countdown - not working category anonymously at 04:27, Mon 23 January 2023

Sent to TfL less than a minute later. TfL ref: FMS4160130.

The countdown unit never shows live arrivals for bus 211. The photos I attached are not very clear, but if you zoom on the 2nd one, you may be able to spot bus 211 approaching, but it's not showing at all on the countdown unit (see 1st photo). It's been going on for quite a while and it seems it may be a problem with TfL's system not receiving the data for live arrivals at that stop as it doesn't even show it on the website (https://tfl.gov.uk/ bus/ stop/ 490014050R/ victoria-station?lineId=211). The website does show it for the stop before that one, which is Westminster Cathedral (https://tfl.gov.uk/ bus/ stop/ 490014496M/ westminster-cathedral-victoria-stn?lineId=211).

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Updates

  • Thank you for taking the time to report this to us. It is much appreciated. This was investigated by our team and we were unable to find any defects, or issues at this location. This could be because it has already been resolved. However, if the problem remains, you either resubmit your report with some more information and a photo. Alternatively, you can contact our customer services team on 0343 222 1234 or by using this web form: https://tfl.gov.uk/ help-and-contact/ contact-us-about-streets-and-other-road-issues

    State changed to: No further action

    Posted by TfL at 10:59, Tue 24 January 2023

This report is now closed to updates from the public. You can make a new report in the same location.