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Large Pothole in Center Lane of A3

Reported via desktop in the Pothole (minor) category anonymously at 15:58, Monday 23 January 2023

Sent to TfL 5 minutes later. TfL ref: FMS4162748.

On Friday, January 13th at approximately 12pm, I hit a large pothole in the center lane. It was in the underpass of the A3 at Malden Road. My left passenger tyre immediately went flat and I pulled off on South Lane. I had to have the tyre replaced which cost £400. Another driver in a BMW pulled off with a flat tyre from hitting the same pothole 15 min after me. I passed by the next day to see if there was someplace I could safely take pictures but given the location in the underpass there was no way to safely take pictures. I do have pictures of the tyre and my receipts. I would like to seek reimbursement. Thank you in advance.

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Updates

  • Thank you for taking the time to report this to. We appreciate this an wanted to let you know that we’ve re-categorised this and it will now be directed to the appropriate team.

    Category changed from ‘Pothole’ to ‘Pothole (minor)’

    Posted by TfL at 16:03, Monday 23 January 2023

  • Thank you for taking the time to report this to us. It is much appreciated. We have investigated this, and it has now been referred to our contractors. If the defect is confirmed as a safety issue, it will be made safe within 24 hours. A permanent repair, if needed will be carried out during our next programmed works for the area, or sooner if we can. Should you need anything else or have any questions, you may wish to contact our customer services team on 0343 222 1234

    Please also be aware that, all Action Scheduled reports are automatically closed after 28 days. However, the fault will be fixed within this timescale, which may be sooner, or in a few cases take a little longer

    State changed to: Action scheduled

    Posted by TfL at 12:44, Wednesday 25 January 2023

  • The action scheduled for your report should now have been completed as detailed in your previous response. On some occasions it does take a little longer than scheduled. If you have any further queries on this, please either create a new report or contact our Customer Contact Centre on 0343 222 1234

    State changed to: Fixed

    Posted by TfL at 05:32, Thursday 23 February 2023

This report is now closed to updates. You can make a new report in the same location.