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Wait buttons on north side pavement not working properly

Reported via desktop in the Pedestrian wait button not working category anonymously at 17:29, Mon 23 January 2023

Sent to TfL less than a minute later. TfL ref: FMS4163155.

Although no fault was found when you attended, I had occasion to use this crossing again this afternoon and it still would not work. However, when a second pedestrian arrived to wait, it did work. It seems that, for the button to work, someone has to be standing near the centre, between the two posts. If you stand near the post (as you have to to reach the button), it doesn't work. I found that, if I stood away from the post and prodded the button with my walking stick. it worked. Hardly a satisfactory method of operation!

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Updates

  • Thank you for taking the time to report this to us. It is much appreciated. This has been investigated and we can confirm that there is a fault with the pedestrian wait button. We have therefore referred this to our contractors and it will be fixed within 28 days. Should you need anything else or have any questions, you may wish to contact our customer services team on 0343 222 1234

    Please also be aware that, all Action Scheduled reports are automatically closed after 28 days. However, the fault will be fixed within this timescale, which may be sooner, or in a few cases take a little longer

    State changed to: Action scheduled

    Posted by TfL at 17:33, Mon 23 January 2023

  • The action scheduled for your report should now have been completed as detailed in your previous response. On some occasions it does take a little longer than scheduled. If you have any further queries on this, please either create a new report or contact our Customer Contact Centre on 0343 222 1234

    State changed to: Fixed

    Posted by TfL at 05:32, Tue 21 February 2023

This report is now closed to updates from the public. You can make a new report in the same location.