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3 of the Wait buttons spinning cones not working

Reported via desktop in the Pedestrian wait button not working category anonymously at 10:27, Tuesday 24 January 2023

Sent to TfL less than a minute later. TfL ref: FMS4164875.

3 of the wait buttons spinning cones (for blind users) are not working, my blind colleague has reported this to me. Also the island crossing is in the shape of an 's' and I have often caught my colleague walking straight across, can railings be added to avoid crossing straight.

This is the crossing immediately outside of 240 city road.

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  • Thank you for taking the time to report this to us. It is much appreciated. This has been investigated and we can confirm that there is a fault with the pedestrian wait button. We have therefore referred this to our contractors and it will be fixed within 28 days. Should you need anything else or have any questions, you may wish to contact our customer services team on 0343 222 1234

    Please also be aware that, all Action Scheduled reports are automatically closed after 28 days. However, the fault will be fixed within this timescale, which may be sooner, or in a few cases take a little longer

    State changed to: Action scheduled

    Posted by TfL at 10:41, Tuesday 24 January 2023

  • The fault with the push buttons has been attended this morning. However there is no mention with regards to the missing railings. Our engineer confirms that railings used to be present on this site as the attached photo shows. Please reinstate ASAP as this is a major concern for blind persons when crossing.

    Posted anonymously at 09:52, Wednesday 25 January 2023

  • The action scheduled for your report should now have been completed as detailed in your previous response. On some occasions it does take a little longer than scheduled. If you have any further queries on this, please either create a new report or contact our Customer Contact Centre on 0343 222 1234

    State changed to: Fixed

    Posted by TfL at 05:32, Wednesday 22 February 2023

This report is now closed to updates. You can make a new report in the same location.