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Massive pothole caused my tyre to rupture

Reported via mobile in the Pothole category anonymously at 18:14, Sunday 29 January 2023

Sent to TfL less than a minute later. TfL ref: FMS4182800.

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Massive pothole not fixed by tfl caused me a flat tyre on 13 January 2023 and I had to pay £165 for a new tyre on the spot as it was my work car and could not work otherwise. My ability to work was put on hold until I verified the repair with my employer and as it occurred on a Friday I had to wait till Monday to show them the repair so I lost out on work and income. Attached receipt of £165 tyre replacement.

I am writing to request a reimbursement of £165.00 which was the cost to me to get a replacement tyre. I have receipt proof of the tyre change and contact number of person who changed the tyre too.

I pay £520 Road tax per year for a reason - to avoid incidents like these that hinder my ability to work and lose money. Due to this incident my work account has been suspended until my car is inspected to see the tyre is safe meaning I cannot work on the weekend and will lose hundreds of pounds all due to tfl not fixing the pothole.

Please get back to me and reimburse the full cost ASAP.

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Updates

  • Thank you for taking the time to report this to us. It is much appreciated. We have investigated this, and it has now been referred to our contractors. If the defect is confirmed as a safety issue, it will be made safe within 24 hours. A permanent repair, if needed will be carried out during our next programmed works for the area, or sooner if we can. Should you need anything else or have any questions, you may wish to contact our customer services team on 0343 222 1234

    Please also be aware that, all Action Scheduled reports are automatically closed after 28 days. However, the fault will be fixed within this timescale, which may be sooner, or in a few cases take a little longer

    State changed to: Action scheduled

    Posted by TfL at 18:28, Sunday 29 January 2023

  • The action scheduled for your report should now have been completed as detailed in your previous response. On some occasions it does take a little longer than scheduled. If you have any further queries on this, please either create a new report or contact our Customer Contact Centre on 0343 222 1234

    State changed to: Fixed

    Posted by TfL at 05:32, Monday 27 February 2023

This report is now closed to updates. You can make a new report in the same location.