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Faulty Pedestrian Crossing

Reported via desktop in the Pedestrian wait button not working category anonymously at 14:39, Monday 30 January 2023

Sent to TfL less than a minute later. TfL ref: FMS4185718.

At the pelican crossing connecting Vian Sreet with ASDA on Loampit Vale, the inverted cone beneath the control box on the island part of the crossing is not working. I am currently teaching a blind person to use a long white cane to get to ASDA but this person is in danger as the person would not know when to cross as there are no audible bleeps. This person is in danger of been hurt or seriously injured when crossing Loampit Vale. Please can this be repaired as a matter of urgency.

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Updates

  • Thank you for taking the time to report this to us. It is much appreciated. This has been investigated and we can confirm that there is a fault with the pedestrian wait button. We have therefore referred this to our contractors and it will be fixed within 28 days. Should you need anything else or have any questions, you may wish to contact our customer services team on 0343 222 1234

    Please also be aware that, all Action Scheduled reports are automatically closed after 28 days. However, the fault will be fixed within this timescale, which may be sooner, or in a few cases take a little longer

    State changed to: Action scheduled

    Posted by TfL at 14:44, Monday 30 January 2023

  • The action scheduled for your report should now have been completed as detailed in your previous response. On some occasions it does take a little longer than scheduled. If you have any further queries on this, please either create a new report or contact our Customer Contact Centre on 0343 222 1234

    State changed to: Fixed

    Posted by TfL at 05:32, Tuesday 28 February 2023

This report is now closed to updates. You can make a new report in the same location.