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Faulty pedestrian lights

Reported via desktop in the General Fault category anonymously at 16:19, Monday 30 January 2023

Sent to TfL less than a minute later. TfL ref: FMS4186239.

The pedestrian green light cycle has been faulty for a couple of months, since new lights were installed. The crossing skips pedestrian cycle unless you keep pressing the button. "Wait" lights up but goes out without crossing light turning to green. Have to keep pressing or holding the button. Then, when you finally do get the crossing green light you are given insufficient time to cross. The 10, 9, 8, 7, 6, 5, 4, 3, 2, 1 countdown display is ridiculous and anxiety triggering for those who are disabled or not so agile. You wait for ages then you are hustled across (shame!!). No doubt this, and the "faulty" crossing lights are intended to help keep motor traffic from building up and causing even more complaints and dismay over the "low traffic neighbourhoods" ruining air quality in the unfortunate "high traffic neighbourhoods" such as Croxted Road. This light needs to be sorted out urgently on both counts.

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  • Thank you for taking the time to report this to us. It is much appreciated. This has now been investigated and we can confirm that there is a non-urgent fault at these traffic lights. We have therefore referred it to our contractors, and you should see an improvement within 28 days. If you need anything else, or have any questions, please contact our customer services team on 0343 222 1234

    Please also be aware that, all Action Scheduled reports are automatically closed after 28 days. However, the fault will be fixed within this timescale, which may be sooner, or in a few cases take a little longer.

    State changed to: Action scheduled

    Posted by TfL at 19:40, Monday 30 January 2023

  • The action scheduled for your report should now have been completed as detailed in your previous response. On some occasions it does take a little longer than scheduled. If you have any further queries on this, please either create a new report or contact our Customer Contact Centre on 0343 222 1234

    State changed to: Fixed

    Posted by TfL at 05:32, Tuesday 28 February 2023

This report is now closed to updates. You can make a new report in the same location.