Countdown unit still not working at stop KP
Reported via desktop in the Countdown - not working category by Trevor Parsons at 14:29, Fri 3 March 2023
Sent to TfL less than a minute later. TfL ref: FMS4279824.
I reported this long-running fault the other month via https://streetcare.tfl.gov.uk/ report/ 4050627 which was flagged as "fixed" and closed for further updates.
As far as I can tell if the unit was fixed it must have been for a very brief period, since it has continued to display the same error as previously, viz
Stop ID: BP1323 Sign IP Addr: xxx.xxx.xxx.0 Connecting CSI1: xxx.xxx.xxx.45
Photos taken today.
Hope it can be fixed permanently this time.
We appreciate you taking the time to report this to us. This has now been investigated and we’ve reported this to our contractors. We’ll aim to resolve within 28 days.
Please be aware that all Action Scheduled reports are automatically closed after 28 days. However, we aim to fix the fault within this timescale, which may be sooner, or in a few cases take a little longer.
Should you need anything else, or have any questions, you may wish to contact our customer services team on 0343 222 1234.
State changed to: Action scheduled
Posted by TfL at 15:26, Fri 3 March 2023
The action scheduled for your report should now have been completed as detailed in your previous response. On some occasions it does take a little longer than scheduled. If you have any further queries on this, please either create a new report or contact our Customer Contact Centre on 0343 222 1234
State changed to: Fixed
Posted by TfL at 05:32, Sat 1 April 2023
This report is now closed to updates. You can make a new report in the same location.