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Toucan Crossing Button Not Working

Reported via desktop in the Pedestrian wait button not working category anonymously at 12:07, Tuesday 7 March 2023

Sent to TfL less than a minute later. TfL ref: FMS4289279.

Essex Road (area K South) N1 2RX This is a toucan (or puffin) crossing, the south side of the traffic light has a button you need to push to request the crossing, however as you push the button to request nothing happens, no light comes on and you have to wait eternally until someone on the other side presses the button. People cross without waiting because this doesn't work and don't wait for someone on the other side to press the button.

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  • Thank you for taking the time to report this to us. It is much appreciated. This has been investigated and we can confirm that there is a fault with the pedestrian wait button. We have therefore referred this to our contractors and it will be fixed within 28 days. Should you need anything else or have any questions, you may wish to contact our customer services team on 0343 222 1234

    Please also be aware that, all Action Scheduled reports are automatically closed after 28 days. However, the fault will be fixed within this timescale, which may be sooner, or in a few cases take a little longer

    State changed to: Action scheduled

    Posted by TfL at 12:16, Tuesday 7 March 2023

  • This is the button on the toucan crossing which is in front of the Old Queens Head pub on Essex Road (south Side), not near Charlton Place.

    Posted anonymously at 15:33, Tuesday 14 March 2023

  • The action scheduled for your report should now have been completed as detailed in your previous response. On some occasions it does take a little longer than scheduled. If you have any further queries on this, please either create a new report or contact our Customer Contact Centre on 0343 222 1234

    State changed to: Fixed

    Posted by TfL at 05:32, Wednesday 5 April 2023

This report is now closed to updates. You can make a new report in the same location.