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Wait buttons not working

Reported via mobile in the Pedestrian wait button not working category anonymously at 10:08, Wednesday 8 March 2023

Sent to TfL less than a minute later. TfL ref: FMS4291696.

Neither of the two wait buttons on the Sainsburys (west) side of Woodcote road are working. When the wait button in the other side of the road is pressed, the light often goes out again. This is really dangerous: the crossing is on a very busy road opposite Wallington station so commuters often dodge traffic to catch their trains because the pedestrian crossing is not working. This has been getting worse for 2 months now.

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Updates

  • Thank you for taking the time to report this to us. It is much appreciated. This has been investigated and we can confirm that there is a fault with the pedestrian wait button. We have therefore referred this to our contractors and it will be fixed within 28 days. Should you need anything else or have any questions, you may wish to contact our customer services team on 0343 222 1234

    Please also be aware that, all Action Scheduled reports are automatically closed after 28 days. However, the fault will be fixed within this timescale, which may be sooner, or in a few cases take a little longer

    State changed to: Action scheduled

    Posted by TfL at 10:18, Wednesday 8 March 2023

  • Thank you for taking the time to report this to us. It is much appreciated. This has been investigated and we can confirm that there is a fault with the pedestrian wait button. We have therefore referred this to our contractors and it will be fixed within 28 days. Should you need anything else or have any questions, you may wish to contact our customer services team on 0343 222 1234

    Please also be aware that, all Action Scheduled reports are automatically closed after 28 days. However, the fault will be fixed within this timescale, which may be sooner, or in a few cases take a little longer

    Posted by TfL at 13:48, Wednesday 8 March 2023

  • The action scheduled for your report should now have been completed as detailed in your previous response. On some occasions it does take a little longer than scheduled. If you have any further queries on this, please either create a new report or contact our Customer Contact Centre on 0343 222 1234

    State changed to: Fixed

    Posted by TfL at 05:32, Thursday 6 April 2023

  • The action scheduled for your report should now have been completed as detailed in your previous response. On some occasions it does take a little longer than scheduled. If you have any further queries on this, please either create a new report or contact our Customer Contact Centre on 0343 222 1234

    Posted by TfL at 05:32, Tuesday 23 May 2023

This report is now closed to updates. You can make a new report in the same location.