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Faulty

Reported via desktop in the General Fault category anonymously at 10:54, Mon 20 March 2023

Sent to TfL less than a minute later. TfL ref: FMS4334224.

Over the westbound carriageway) the green crossing light for pedestrians does not always display, when the traffic lights shows red to the motorist. Pedestrians press button to cross, the cars towards Redbridge roundabout are stopped by the traffic lights, BUT the green indicator for safe crossing does not always light. Pedestrians are aware of this fault, and so many cross the road assuming the Green crossing light has not displayed, when in reality the cars still have priority - pedestrians are endangered by this fault. I reported this earlier this year, and received an email (no reference number provided) saying "State changed to: Fixed". It is NOT fixed, it is a permanent danger. Could the setting be for the green crossing light for pedestrians to ALWAYS illuminate when the westbound traffic is halted by the red light facing them?

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Updates

  • Thank you for taking the time to report this to us. It is much appreciated. This has now been investigated and we can confirm that there is a non-urgent fault at these traffic lights. We have therefore referred it to our contractors, and you should see an improvement within 28 days. If you need anything else, or have any questions, please contact our customer services team on 0343 222 1234

    Please also be aware that, all Action Scheduled reports are automatically closed after 28 days. However, the fault will be fixed within this timescale, which may be sooner, or in a few cases take a little longer.

    State changed to: Action scheduled

    Posted by TfL at 14:46, Mon 20 March 2023

  • Thank you for taking the time to report this to us. It is much appreciated. This has now been investigated and we can confirm that there is a non-urgent fault at these traffic lights. We have therefore referred it to our contractors, and you should see an improvement within 28 days. If you need anything else, or have any questions, please contact our customer services team on 0343 222 1234

    Please also be aware that, all Action Scheduled reports are automatically closed after 28 days. However, the fault will be fixed within this timescale, which may be sooner, or in a few cases take a little longer.

    Posted by TfL at 14:49, Mon 20 March 2023

  • The action scheduled for your report should now have been completed as detailed in your previous response. On some occasions it does take a little longer than scheduled. If you have any further queries on this, please either create a new report or contact our Customer Contact Centre on 0343 222 1234

    State changed to: Fixed

    Posted by TfL at 05:32, Tue 18 April 2023

This report is now closed to updates from the public. You can make a new report in the same location.