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Countdown not working

Reported via mobile in the Damage - other (bus stops and shelters) category anonymously at 17:34, Sat 25 March 2023

TfL ref: FMS4358450.

It is a shame that it is taking so long to get this fixed. I have reported this problem from as far back as December 2021. Every time I keep reporting this issue in order to get it resolved, you acknowledge the issue and state that it will be fixed in 28 days.

It has been 1 year and 3 months and this problem is still not fixed.

The countdown does not display any bus arrival information.

I don't understand what it has taken this long and it still isn't fixed.

When will this finally be fixed?

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Updates

  • Thank you for taking the time to report this to us. It is much appreciated. It was investigated by our team and regrettably we are unable to resolve it through Streetcare. In light of this, you may wish to contact our customer services team on 0343 222 1234, or by using this web form https://tfl.gov.uk/ help-and-contact/ contact-us-about-streets-and-other-road-issues , who will be able to help you with this query

    Category changed from ‘Countdown - not working’ to ‘Damage - other (bus stops and shelters)’

    State changed to: Internal referral

    Posted by TfL at 11:46, Mon 27 March 2023

This report is now closed to updates from the public. You can make a new report in the same location.