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Deep 10cm pothole

Reported via desktop in the Pothole category anonymously at 14:42, Thursday 6 April 2023

Sent to TfL less than a minute later. TfL ref: FMS4406589.

On Royal mint street, Towards tower bridge, Past the box junction, and near the A1210 there is a deep 10cm pothole that he deems as dangerous to the general public

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  • Thank you for taking the time to report this to us. It is much appreciated. We have investigated this, and it has now been referred to our contractors. If the defect is confirmed as a safety issue, it will be made safe within 24 hours. A permanent repair, if needed will be carried out during our next programmed works for the area, or sooner if we can. Should you need anything else or have any questions, you may wish to contact our customer services team on 0343 222 1234

    Please also be aware that, all Action Scheduled reports are automatically closed after 28 days. However, the fault will be fixed within this timescale, which may be sooner, or in a few cases take a little longer

    State changed to: Action scheduled

    Posted by TfL at 14:47, Thursday 6 April 2023

  • Whilst turning right at box junction at above address there was a large pothole plus a number of smaller potholes in same area where turning right, As it was dark at 20:30 on 9.4.23 the car was driven over the pothole causing the tyre to burst. The nearest safe place to stop was Texaco Petrol station at E1W2BN. The AA was called to assist and arrived around 12 midnight and had to replace the tyre with a new one as the tyre was not repairable and new tyre was at a cost of £90. Whilst parking in the texaco petrol station we may have incurred a parking charge of £100 as parking is limited to 20 mins and the car was there over 2 hours awaiting recovery. As this is a clear fault with the road we would like the cost of replacement tyre and possible parking fee if incurred reimbursed as damage was caused solely by poor road condition at time of driving on the road. We have been informed by tower hamlets local council that the street pothole location falls under TFL. We have tried to use the customer line bit keep getting cut off and there does not appear to be any other way of contacting TFL to raise this complaint. Hopefully this will be responded to or alternatively we will have to raise this with local ombudsman as we have found np other way of contacting TFL. If this is not the correct way to pit in a claim for compensation could you please advise of how we do this (not via the telephone number ) as we were unable to get to speak to anyone despite calling several tomes.

    Posted anonymously at 12:55, Wednesday 12 April 2023

  • The action scheduled for your report should now have been completed as detailed in your previous response. On some occasions it does take a little longer than scheduled. If you have any further queries on this, please either create a new report or contact our Customer Contact Centre on 0343 222 1234

    State changed to: Fixed

    Posted by TfL at 05:32, Friday 5 May 2023

This report is now closed to updates. You can make a new report in the same location.